This Refund and Cancellation Policy applies to services and products offered by AUTOOM STUDIO (OPC) PRIVATE LIMITED (“Autoom Studio”, “we”, “us”, or “our”), including business services and paid MP3 Studio subscriptions sold through mp3studio.in and the MP3 Studio Android app.
It should be read with our Terms of Service and Privacy Policy.
1. Contact for requests
All refund or cancellation requests must be sent in writing to:
- Email: [email protected]
- Phone: +91 95454 53412
- Address: 3A, Hindustan House, Plot No. 334, GGP Square, Rasulgarh, Bhubaneswar, Odisha 751010, India
Please include your full name, the email used for the purchase or Google account (for MP3 Studio), payment reference or transaction ID if you have it, and a short description of the request.
We aim to review written requests within 10 business days.
2. Autoom Studio business services
This section applies to professional services such as consulting, digital marketing, social media management, content creation, web development, automation, and other IT services engaged under a proposal or contract.
2.1 Refunds
- Because our services are personalised and customised, refunds are generally not available once work has commenced.
- Where a refund is approved (for example if we cannot provide the agreed service), it is credited within 30 days to the original payment method unless we agree otherwise.
- Refund requests for services should normally be made within 14 days of service commencement.
- Discounts are not applied to refund amounts unless we agree in writing.
2.2 Cancellations
- Before work starts: You may cancel by emailing [email protected]. If we have not started work, we will issue a full refund of amounts paid for that cancelled engagement (subject to any non-refundable third-party costs disclosed in advance).
- After work has started: Cancellations are generally not accepted. Fees for work already performed remain due. Any exception is at our discretion or as set out in your signed agreement.
If a signed contract has different refund or cancellation terms, that contract prevails for that engagement.
3. MP3 Studio Pro subscriptions
This section applies to paid Pro access in the MP3 Studio Android app (monthly or yearly), processed through PayU.
3.1 Prices (current list)
Unless a different amount is shown at checkout:
- ₹99 for one month of Pro
- ₹999 for one year of Pro
3.2 Cancelling autopay (no refund required)
If you set up autopay:
- Open Settings › Plans (Profile › subscription / Plans) in MP3 Studio.
- Choose Cancel autopay.
Effects:
- You will not be charged again for renewals once cancellation is accepted.
- Pro stays active until the end of the period you already paid for (that month or year).
- Cancellation does not by itself create a refund for the current period.
If PayU has not yet confirmed the mandate cancellation, renewals remain stopped on our side while we retry; you should not be charged meanwhile. Contact us if you see an unexpected charge.
3.3 Manual (one-off) Pro
If you paid for a manual one-month or one-year period:
- The period does not renew automatically.
- Access continues until that period ends.
- There is nothing to “cancel” for future charges; you simply choose not to renew.
3.4 Switching monthly ↔ yearly
When the app offers a switch between monthly and yearly Pro:
- Your current plan continues until its paid end date; the new interval starts then.
- Your previous autopay mandate is cancelled as part of the switch flow.
- Nothing is prorated or refunded for the unused portion when you switch.
3.5 Refunds for MP3 Studio Pro
Digital subscription access begins when payment is confirmed and Pro is activated.
- Cancelling autopay is not a refund. It stops future charges only.
- Refunds of a completed Pro payment are not guaranteed. We may approve a refund at our discretion (for example duplicate charge, confirmed payment error, or inability to provide the paid service).
- To request a refund, email [email protected] with your Google account email, approximate payment date, amount, and PayU / transaction reference from Payment history if available.
- Approved refunds are processed through PayU to the original payment method. Timing depends on PayU and your bank or UPI app (often several business days after approval).
- If a full refund is confirmed for the payment that covers your current Pro period, Pro access for that period ends when the refund is confirmed.
- Partial refunds, where issued, do not automatically end Pro unless we also cancel the subscription.
3.6 Chargebacks and disputes
If you open a dispute or chargeback with your bank or PayU:
- We may pause renewals while the dispute is open.
- A lost dispute is treated like a refund of the disputed payment (Pro for the current period may end).
- Please contact us first so we can try to resolve the issue quickly.
3.7 Admin or account actions
- Deleting your MP3 Studio account cancels active autopay where possible; it does not automatically refund past payments.
- If we revoke or terminate a subscription for breach of the Terms, refunds are not owed unless required by law.
4. How we process approved refunds
- Method: original payment method via the payment provider (PayU for MP3 Studio; as paid for business invoices).
- Target timing after approval: within 30 days, subject to banks and payment partners.
- You remain responsible for any fees your bank charges independently of us.
5. Consumer laws
Nothing in this policy limits rights you may have under mandatory consumer protection laws in India (including the Consumer Protection Act, 2019) or other jurisdictions that apply to you. Where those laws require a remedy we cannot exclude, that remedy applies.
6. Changes
We may update this policy from time to time. The “Last updated” date will change when we do. The version in force when you make a purchase applies to that purchase, unless a change is required by law.
7. Related pages
8. Contact
AUTOOM STUDIO (OPC) PRIVATE LIMITED
3A, Hindustan House, Plot No. 334, GGP Square, Rasulgarh, Bhubaneswar, Odisha 751010, India
Email: [email protected]
Phone: +91 95454 53412